We endeavour to dispatch every order the next working day after the order is received.

If your order had not arrived within 5 business days after the dispatch date, please contact us at hello@needleandbear.com.

Please check your safe place or with neighbours, to see if they have accepted delivery. If you can't locate it, please contact us at hello@needleandbear.com or on 01275 341530.

We accept all major debit/credit cards.

If you have received a damaged, defective, or incorrect item, in the first instance, please contact our customer service team at hello@needleandbear.com or on 01275 341530 to discuss the next steps.

Unfortunately, if the order has been fulfilled, we are unable to cancel the order. If you wish to return your order, please check out our Delivery & Returns policy.

If we haven't fulfilled your order, we may be able to amend your order, however once fulfilled, we can no longer make any amendments.

Yes. After you have placed an order, you should receive a VAT invoice. If you have any trouble, please do get in contact here.